Contact Us

With dedicated agents and easy-to-use online tools, we're always ready to help.


To report a claim or to check on a claim's status, call:

Report a Claim

To report a claim, call us or complete our easy, online form. Before you begin, make sure to have relevant information available, including: type of claim, date and location of incident, and policy number.

Claims Status

If you'd like to know the status of a claim, call your claims resolution specialist directly by dialing the claims number and their five-digit extension.

Dedicated Claims Specialist

After you file your claim, you will be assigned a claims resolution specialist who will assist you until your claim is fully resolved.


For information about your policy, billing or to obtain ID cards, call:

Add or Change Coverage

If you'd like to purchase a policy from Motorists or make a change to your existing policy, contact your agent or find one using our online tool.


If you have questions about your invoices, changes in your premium or service fees, give us a call and we'll be happy to help.

Name or Address Change

If your personal information has changed recently, contact your agent to have it updated.


With our online tool, you can conveniently pay your bill, enroll in recurring payments and update payment information.

ID Cards

Need your policy card? Call us and we'll mail you a new one.

Didn't find what you were looking for?

Buying a New Policy

If you'd like to know more about policies from Motorists Insurance Group, search for an agent.



We work hard to respond to all inquiries as soon as possible. You can expect to hear from us in 1–2 business days. For a quicker response, call Motorists or your independent agent.

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