James Sullivan, vice president customer experience officer of Motorists Insurance Group, has earned the Master of Insurance Operations Professional (MIOP) level of distinction. He is the first Motorists associate to do so and is one of only two in the world to hold this designation to date.
The MIOP distinction is earned by completing four graduate level courses of study: Chartered Insurance Operations Professional (CIOP), Lean Six Sigma Black Belt (LSSBB), Customer Experience and Analytics Professional (CXAP) and Master of Change Management & Coaching (MCMC).
Motorists is committed to being a leader in the industry and looks for the same enthusiasm for progress in their associates.
“I think it speaks volumes of James’ commitment to continuous professional development and to his high standard of excellence and dedication to his role as a leader in our organization,” said John Kessler, senior vice president and chief strategy officer of Motorists. “I couldn’t be more proud of him.”
Through earning this distinction, Sullivan gained deep knowledge and insights that set a precedent for pursuing professional development, not only for other Motorists associates, but also for the global insurance industry.